Terms and conditions

These general terms and conditions apply exclusively to all deliveries and services of FluxLights – Inhaber Alexander Bröer (the “Contractor”). Deviating, conflicting or supplementary terms of the customer only become part of the contract if the Contractor has expressly agreed to them in writing.

Contracts are not concluded with consumers.

Representations on the website, in particular the prices shown in the configurator, are non-binding guide values and do not constitute a binding offer.

A contract is only concluded through a written offer by the Contractor and its acceptance by the customer in text form. The scope of services and the price stated in the written offer are decisive.

Before production begins, the Contractor prepares a draft including dimensions. Production only starts after the customer has approved the draft in writing.

With the approval, the customer confirms spelling, dimensions, colours and specification. After approval, changes are only possible against separate charge; production steps already started will be invoiced.

Production-related deviations in dimensions of up to 3 % and minor colour deviations from the on-screen representation are permissible and do not constitute a defect.

The customer warrants that they hold all rights to the logos, lettering, motifs and other artwork they submit, and that their use does not infringe any third-party rights.

The customer indemnifies the Contractor against all third-party claims asserted against the Contractor due to an infringement of such rights, including reasonable legal defence costs.

All prices are net, plus the applicable statutory VAT and plus shipping and, where applicable, installation costs.

Unless the offer provides otherwise, 50 % of the order value is due upon order approval and the remaining 50 % before dispatch. Invoices are payable without deduction within 14 days of the invoice date.

In the event of late payment, the Contractor is entitled to charge default interest at the statutory rate. The assertion of further damages caused by default remains reserved.

The Contractor undercuts a comparison quote held by the customer by 5 % of the net price stated therein, provided the following conditions are met together.

The comparison quote must be in text form, no more than four weeks old at the time of submission, and issued by a supplier established in the Federal Republic of Germany holding a complete provider identification pursuant to § 5 DDG. It must describe a scope comparable to the Contractor's quote, in particular regarding dimensions, build, IP rating, warranty period and installation scope. It must be submitted before the customer approves the order.

Excluded are quotes from marketplace and private sellers, direct imports without warranty cover enforceable in Germany, clearance and insolvency sales, and time-limited discount campaigns.

The Contractor assesses comparability and communicates the result in text form. Where the comparability of individual components is disputed, the Contractor is entitled to decline the guarantee for that order; no claim to conclusion of a contract arises from this.

Stated production and delivery times are guide values and begin with written design approval and receipt of the agreed down payment.

Delays due to force majeure, supply shortages at upstream suppliers or disruptions in the logistics chain extend the delivery time appropriately. The Contractor will inform the customer without delay of foreseeable delays.

Shipping is insured. The risk of accidental loss passes to the customer upon handover to the transport service provider.

Transport damage must be reported to the Contractor within seven days of receipt, together with meaningful photographs of the goods and the packaging.

The delivered goods remain the property of the Contractor until all claims arising from the business relationship have been paid in full.

If installation is commissioned, the customer ensures unobstructed access to the installation site, a suitable mounting surface and a functioning power connection within reach.

Additional effort caused by prerequisites not provided, in particular waiting times or necessary electrical work, will be charged on a time and materials basis.

The customer is responsible for obtaining any official permits required for exterior signage. The Contractor provides the technical documentation needed for this.

The statutory warranty provisions apply. The limitation period for claims based on defects is twelve months from delivery.

The customer must inspect the goods immediately upon receipt and report identifiable defects in writing within seven days (§ 377 German Commercial Code).

Independently of this, the Contractor grants a durability guarantee of 60 months from delivery on LED modules and power supplies when used as intended. Excluded is damage caused by improper installation, overvoltage, moisture ingress in indoor versions and mechanical damage.

The Contractor is liable without limitation in cases of intent and gross negligence, for injury to life, body or health, and under the German Product Liability Act.

In the event of slightly negligent breach of essential contractual obligations, liability is limited to the foreseeable damage typical for this type of contract at the time of conclusion. Otherwise liability is excluded.

Both parties treat confidential information of the other party as confidential.

The Contractor may show completed work as a reference. The customer may object to this use at any time in text form.

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.

The place of performance and exclusive place of jurisdiction for all disputes arising from the business relationship is — to the extent legally permissible — Wolfsburg.

Should individual provisions of these terms be or become invalid, the validity of the remaining provisions remains unaffected.